FREQUENTLY ASKED QUESTIONS

Jansan Canada Inc. Proudly serving distributors and resellers since 2002.

What is your return policy?
All purchases are final. No returns and no exchanges

Do you ship internationally?
Currently we ship within Canada and Continental US.

What currency is your pricing?
All prices are in Canadian Dollars.

What are your shipping options?
All our orders are shipped with UPS or other carrier partners.

What are the shipping costs?
We offer a flat $25 shipping cost across Canada on all eligible orders. In addition, we offer free shipping on orders over $1000.00

Shipping to Continental US is $35 CAD. In addition, we offer free shipping on orders over $1000.00 CAD

How long until I get my delivery?
We dispatch all orders within 48 hours. If there is any delay, we will notify you

Can I change or cancel my order?
All purchases are final. No returns and no exchanges

How can I track my order?
All our orders are shipped with UPS or other carrier partners. We will advise once your order has been prepared to ship.

All shipping discrepancies must be communicated within 72 hours of shipment advisement.